Frequently Asked Questions
Everything you need to know about your ISAMAYA experience.
What is the shipping policy for international orders?
We offer worldwide shipping. Delivery times vary by region, typically ranging from 3-7 business days for express shipping and 10-14 days for standard shipping.
Are ISAMAYA products cruelty-free?
Yes, we are committed to ethical beauty. All ISAMAYA products are 100% cruelty-free and we do not test on animals at any stage of production.
How can I track my order?
Once your order has dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy for open makeup products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.
Are your formulas vegan-friendly?
The majority of our collection is vegan. Please refer to the specific product pages for a full list of ingredients and certifications to ensure they meet your requirements.